Human Resources
The Directorate of Human Resources manages recruitment, staff development, and employee welfare, ensuring the NCA attracts and retains talent aligned with its mission and goals.
Contact Information
Directorate of Technical Services
NCA Headquarters, Juba, South Sudan
+211 920 832 518 / +211 925 258 885
Overview
The Directorate of Human Resources plays a vital role in building and sustaining a skilled and motivated workforce for the National Communication Authority (NCA). It is responsible for overseeing all aspects of human capital management, including recruitment, onboarding, training, performance evaluation, and employee relations.
The directorate ensures that the NCA attracts competent and qualified professionals through transparent and merit-based hiring processes. It also develops strategies for staff retention and career development, fostering a supportive and growth-oriented work environment.
Employee welfare is a key priority, with the directorate implementing policies and programs that promote well-being, job satisfaction, and a positive organizational culture. It also handles staff benefits, conflict resolution, and compliance with labor laws and organizational policies.
By aligning human resource practices with the Authority’s strategic objectives, the Directorate of Human Resources helps cultivate a workforce that is dedicated, ethical, and capable of driving the NCA’s mission forward.
Management Team
Hon Rizig Dominic Samuel
The Director General
Hon Rizig Dominic Samuel
The Director General
HR Policies
Developing and implementing human resource policies and procedures.
Key Activities:
Policy development
Compliance monitoring
Employee relations
Disciplinary procedures
Employee Welfare
Ensuring employee well-being through comprehensive welfare and benefits programs.
Key Activities:
Benefits administration
Health and safety programs
Employee assistance programs
Work-life balance initiatives
Training & Development
Providing continuous learning opportunities and professional development programs.
Key Activities:
Training needs assessment
Professional development programs
Capacity building initiatives
Skills enhancement workshops
Talent Management
Recruiting, hiring, and managing human capital to build a skilled workforce.
Key Activities:
Recruitment and selection
Performance management
Career development planning
Succession planning
Technical Standards
Establishing and enforcing technical standards for telecommunications equipment and services.
Key Activities:
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Equipment certification and approval
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Compliance testing and verification
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Technical specification development
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Industry standard implementation
Infrastructure Development
Planning and overseeing the development of telecommunications infrastructure across South Sudan.
Key Activities:
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Infrastructure planning and design
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Project coordination and oversight
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Technology deployment strategies
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Capacity expansion initiatives
HR Policies
Developing and implementing human resource policies and procedures.
Key Activities:
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Network monitoring and optimization
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Performance analysis and reporting
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Network troubleshooting and maintenance
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Quality assurance protocols
Technical Support
Providing technical assistance and support to service providers and stakeholders.
Key Activities:
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Technical consultation services
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Problem resolution and support
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Training and capacity building
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Best practices guidance
Key Responsibilities
Network Management
Monitoring and managing telecommunications network performance
Security Assurance
Maintaining secure and reliable communications infrastructure
Standards Compliance
Ensuring adherence to technical standards and regulations