NCA Services
Spectrum Management
The NCA is responsible for managing and regulating the national frequency spectrum to ensure its efficient and fair use. By allocating, licensing, and monitoring spectrum resources, the Authority supports reliable telecommunications, broadcasting, and emerging technologies while minimizing interference and promoting innovation.
About Consumer Protection
Overview
The National Communication Authority (NCA) is mandated under the National Communication Act, 2012, to protect the interests of consumers of telecommunications services in South Sudan. The Authority ensures that service providers deliver quality services, maintain fair pricing, and treat consumers with respect and fairness.
Consumer protection in the telecommunications sector encompasses quality of service standards, tariff regulation, dispute resolution, and enforcement of consumer rights. The NCA serves as an independent arbiter in disputes between consumers and service providers when direct resolution fails.
The Authority receives and investigates consumer complaints, mediates disputes, and takes enforcement action against service providers who violate consumer protection regulations. Our goal is to ensure a fair, transparent, and competitive telecommunications market that serves the interests of all South Sudanese.
a
Formal application to the Director General
b
Valid NCA telecommunications or broadcasting license
c
Technical specifications of equipment and transmission parameters
d
Frequency coordination study (for shared bands)
e
Coverage maps and site locations
f
Electromagnetic compatibility (EMC) assessment
g
Non-refundable application and spectrum fees
Requirements
Spectrum Allocation Requirements
Documents and conditions required for spectrum allocation requests.
Timely payment of spectrum fees
Annual spectrum utilization reports
Interference reporting and resolution
Geographic coverage as authorized
Transmission power limits and emission masks
Compliance with assigned frequency parameters
Note:
Failure to comply with spectrum terms may result in penalties, revocation of frequency assignments, or legal action as per the National Communications Inspection, Monitoring and Enforcement Regulations 2016.
Compliance Monitoring
The Authority monitors compliance with the following:
Monitoring & Evaluation
Compliance Monitoring
The NCA ensures spectrum users comply with terms and conditions of their frequency assignments.
Our Services
Spectrum Services
The NCA manages frequency allocation across various bands to support telecommunications, broadcasting, and specialized services in South Sudan.
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Telecommunications License
For mobile network operators, fixed-line providers, internet services, and satellite communications
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Broadcasting Service License
Section 29 of the National Communication Act, 2012 requires frequency allocation approval from the relevant agency for broadcasting services.
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Infrastructure License
Section 28(1) of the National Communication Act, 2012 prohibits possession, installation, or operation of communications equipment without a proper license.
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Other Services
Value Added Services (VAS) and other specialized communication services