NCA Services
Licensing Services
Apply for telecommunications, broadcasting, ISP, and postal service licenses to operate legally in South Sudan. The NCA ensures fair competition and quality service delivery across the communications sector.
About Licensing
Overview
The National Communication Authority (NCA) is mandated under section 8 and 9(c) of the National Communication Act, 2012 to license all communication systems and services.
In exercise of this mandate, the Authority is guided by the relevant legislation, including the National Communication Act, 2012, NCA Regulations of 2016 on: licensing, dispute resolution, competition, frequency, numbering, interconnection, tariffs, postal services, inspection and enforcement, standards and type approvals.
In addition, the authority has developed various NCA guidelines to aid its regulatory oversight.
National Communications Licensing Regulations 2016
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Legal Framework
Licensing Services is governed by the following legal instruments:
a
Formal application to the Director General
b
Valid NCA telecommunications or broadcasting license
c
Technical specifications of equipment and transmission parameters
d
Frequency coordination study (for shared bands)
e
Coverage maps and site locations
f
Electromagnetic compatibility (EMC) assessment
g
Non-refundable application and spectrum fees
a
Formal application to the Director General
b
Certified copy of incorporation certificate
c
Valid tax clearance and TIN
d
Valid work permit (only foreign national)
e
Table of shareholders and copies of ID/passport
f
Certificate of operation from Media Authority (only for Radio frequency)
g
Letter of No Objection from CID, and from NSS for private security company
h
Local shareholding threshold (at least 31%)
i
Non-refundable application fees (depending on type of each service)
a
Complainant's personal details (name, contact, ID)
b
Service provider account/phone number
c
Description of the complaint with dates and specifics
d
Evidence of prior contact with service provider's customer care
e
Reference number from service provider (if any)
f
Supporting documents (bills, screenshots, contracts)
g
Desired resolution or remedy
a
Formal application to the Director General
b
Equipment technical specifications and user manual
c
Test reports from accredited laboratory (EMC, safety, RF)
d
Declaration of Conformity from manufacturer
e
Equipment samples for verification (if required)
f
Proof of registration as importer/distributor
g
Non-refundable application fee
h
FCC, CE, or equivalent certification (international standards)
Requirements
Spectrum Allocation Requirements
Documents and conditions required for spectrum allocation requests.
Timely payment of spectrum fees
Annual spectrum utilization reports
Interference reporting and resolution
Geographic coverage as authorized
Transmission power limits and emission masks
Compliance with assigned frequency parameters
Resolution of consumer complaints
Fair treatment of consumers
Network coverage and reliability
Customer service response times
Tariff transparency and pricing regulations
Quality of Service (QoS) standards compliance
Timely reporting and fee payment - Ensuring compliance with regulatory schedules
Coverage obligations - Verifying licensees meet their committed coverage requirements
Service quality standards - Ensuring licensees maintain high-quality service delivery
Regular review of type approval certificates
Enforcement action on non-compliant equipment
Random sampling and testing of imported equipment
Investigation of interference complaints
Verification of equipment against approved specifications
Post-market surveillance of approved equipment
Note:
Failure to comply with license terms may result in penalties, suspension, or revocation of the license as per the National Communications Inspection, Monitoring and Enforcement Regulations 2016.
Compliance Monitoring
The Authority monitors compliance with the following:
Monitoring & Evaluation
Compliance Monitoring
Once licenses are issued, the authority ensures that licensees adhere to the terms and conditions.
Your Rights
Consumer Rights in Telecommunications
As a consumer of telecommunications services in South Sudan, you are entitled to the following rights.
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Telecommunications License
For mobile network operators, fixed-line providers, internet services, and satellite communications
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Broadcasting Service License
Section 29 of the National Communication Act, 2012 requires frequency allocation approval from the relevant agency for broadcasting services.
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Infrastructure License
Section 28(1) of the National Communication Act, 2012 prohibits possession, installation, or operation of communications equipment without a proper license.
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Other Services
Value Added Services (VAS) and other specialized communication services