NCA Services
Licensing Services
Apply for telecommunications, broadcasting, ISP, and postal service licenses to operate legally in South Sudan. The NCA ensures fair competition and quality service delivery across the communications sector.
About Consumer Protection
Overview
The National Communication Authority (NCA) is mandated under the National Communication Act, 2012, to protect the interests of consumers of telecommunications services in South Sudan. The Authority ensures that service providers deliver quality services, maintain fair pricing, and treat consumers with respect and fairness.
Consumer protection in the telecommunications sector encompasses quality of service standards, tariff regulation, dispute resolution, and enforcement of consumer rights. The NCA serves as an independent arbiter in disputes between consumers and service providers when direct resolution fails.
The Authority receives and investigates consumer complaints, mediates disputes, and takes enforcement action against service providers who violate consumer protection regulations. Our goal is to ensure a fair, transparent, and competitive telecommunications market that serves the interests of all South Sudanese.
Legal Framework
Licensing Services is governed by the following legal instruments:
a
Formal application to the Director General
b
Certified copy of incorporation certificate
c
Valid tax clearance and TIN
d
Valid work permit (only foreign national)
e
Table of shareholders and copies of ID/passport
f
Certificate of operation from Media Authority (only for Radio frequency)
g
Letter of No Objection from CID, and from NSS for private security company
h
Local shareholding threshold (at least 31%)
i
Non-refundable application fees (depending on type of each service)
Requirements
License Requirements
All applicants must submit the following documents and meet the specified criteria.
Timely reporting and fee payment - Ensuring compliance with regulatory schedules
Coverage obligations - Verifying licensees meet their committed coverage requirements
Service quality standards - Ensuring licensees maintain high-quality service delivery
Note:
Failure to comply with license terms may result in penalties, suspension, or revocation of the license as per the National Communications Inspection, Monitoring and Enforcement Regulations 2016.
Compliance Monitoring
The Authority monitors compliance with the following:
Monitoring & Evaluation
Compliance Monitoring
Once licenses are issued, the authority ensures that licensees adhere to the terms and conditions.
Your Rights
Consumer Rights in Telecommunications
As a consumer of telecommunications services in South Sudan, you are entitled to the following rights.
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Telecommunications License
For mobile network operators, fixed-line providers, internet services, and satellite communications
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Broadcasting Service License
Section 29 of the National Communication Act, 2012 requires frequency allocation approval from the relevant agency for broadcasting services.
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Infrastructure License
Section 28(1) of the National Communication Act, 2012 prohibits possession, installation, or operation of communications equipment without a proper license.
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Other Services
Value Added Services (VAS) and other specialized communication services