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REMARKS BY THE CHAIRPERSON OF THE NCA BOARD OF DIRECTORS DURING THE RECEPTION OF THE CARETAKER MINISTER OF INFORMATION, COMMUNICATIONS TECHNOLOGY AND POSTAL SERVICES

September 25, 2026 at 1:00:00 AM

Juba, South Sudan - The chairperson of the NCA Board of Directors Hon. Tejwok Simon Ajak gives a speech at the reception for the Caretaker Minister of Information, Communications Technology, and Postal Services. The Chairperson of the NCA Board of Directors Hon Tejwok Simon Ajak has today attended the reception ceremony of incoming Caretaker Minister of Information, Communication Technology & Postal Services Hon. Ateny Wek Ateny at the ministry’s headquarters in juba following his reappointment by President Salva Kiir Mayardit. Speaking during the ceremony Hon. Tejwok , outlined the ministry and NCAs roles, reiterating that the National Communication Authority and The Ministry are very important institutions for moving South Sudan's digital agenda forward, Describing the Ministry as strategic policy oversight providers while the NCA as robust regulatory enforcement, He added that our organization's success rests entirely on institutional strength and teamwork. The NCA Board Chair stressed critical industry goals, such as the need to increase connection across the nation, improve Quality of Service (QoS), ensure communication services stay inexpensive for the people of South Sudan. He also emphasized the sector's vital role in bolstering democratic processes, stressing the need for essential operational requirements to enable the December 2026 General Elections, among them Ensuring stable, uninterrupted telecommunications networks across all states, to support public institutions and media coverage while guaranteeing digital access to citizens, ensuring timely, transparent, and reliable connectivity. He emphasized the need to put security measures in place to guard communication networks against cyber threats or disturbances during the election period and beyond. Additionally, he stressed the necessity of coordination with telecom providers and stakeholders to ensure consumer safety and service availability. The high-level reception was attended by Key leaders across South Sudan including information and communications technology (ICT) ecosystem, representatives from the information sector, The Media Authority, The South Sudan Broadcasting Cooperation (SSBC), and the Universal Service and Access Fund (USAF). Juba, South Sudan - Pictured (L-R) Hon. Arok Duk Arok (Undersecretary of Information, Ministry of ICT & PS), Hon. Tejwok Simon Ajak (chairman of NCA board of Directors), Hon. Ateny Wek Ateny (Minister of Information, Communication, Technology and Postal Services In his closing remarks Hon. Tejwok Simon Ajak assured Hon. Minister Ateny Wek Ateny of the NCA's complete institutional cooperation to quicken telecom sector reforms and close South Sudan's digital gap., he assured that NCA is ready to assist in accelerating industry progress, safeguarding consumer rights, and providing the citizens of South Sudan with safe, reliable and affordable communication services. Read the full remarks delivered by Hon. Tejwok Simon Ajak during the reception of the caretaker minister of ICT & PS below:-

Mandatory use of the National e-Service Platform for Regulatory Payments and Services.

Writer: NCA Communications
NCA Communications
Apr 8
2 min read

Updated: Apr 9

The National Communication Authority (NCA) wishes to inform the general public and all licensed telecommunications and ICT service providers that, pursuant to the Presidential Order on Digital Government Services and e-Service Integration, the Government of the Republic of South Sudan has mandated the use of the National e-Service Platform (nca.eservices.gov.ss) for the delivery of government services and the payment of statutory fees.


Scope of Application

This Circular applies to All NCA licensees, including but not limited to:


  • Mobile Network Operators (MNOs)

  • Internet Service Providers (ISPs)

  • Value-Added Service (VAS) Providers

  • ICT and telecommunications technical support service providers

  • FM, TV, HF, VHF Frequency Licenses

  • Satellite and gateway service providers

  • Equipment vendors and entities subject to NCA licensing, approvals, or regulatory fees


Mandatory Use of the e-Service Platform (nca.eservices.gov.ss)


All regulatory and license-related payments and services shall henceforth be processed exclusively through the National e-Service Platform, including but not limited to:


  • Initial license application fees

  • License renewal fees

  • Annual operating and spectrum fees

  • Numbering and frequency assignment fees

  • Letters of No Objection/Authorization for Importation and Inspection

  • Regulatory levies, penalties, and any other statutory charges payable to the NCA


Licensees are required to make the necessary technical, financial, and operational arrangements to ensure full integration with the e-Service Platform for both service delivery and payment processing.


Compliance and Enforcement


Failure to comply with this requirement shall constitute a breach of licensing conditions and may attract enforcement action in accordance with the National Communication Act 2012 and application regulations.


Support and Communication Channels


The National Communication Authority remains available to provide clarifications, guidance, and technical support to licensees as required.


For inquiries, clarifications, or assistance, licensees may contact the Authority through the following channels:


  • Email: eservice@nca.gov.ss

  • Telephone: +211927588588 | +211921854444 | +211925443562

  • Physical Address: NCA Headquarters, Gumbo, Juba - Republic of South Sudan

  • Postal Address: P.O. Box 531, Juba


Further guidance maybe issued by the Authority from time to time to support smooth implementation.


The National Communication Authority calls upon all licensees and stakeholders to cooperate fully in support of the Government's digital transformation agenda and to ensure timely compliance with this directive.



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