Complaint Submission Process

The complaint form has to be filled and can be hand-delivered to NCA offices, sent by postal mail or email to the Authority’s designated email. The complaint form includes the identification of the complainant and contact information.

Identity of the complainant is protected and as the rule, this identity is not exposed unless it is critical for the  process of complaint resolution. All submitted personal data is protected against sharing with third parties. Technical or legal data could be shared with third parties if it is necessary for complaint resolution.

The complainant may be contacted by NCA if additional information is needed and as the  complaining party, you have the right to inquire and to be informed about the process. The complainant needs to be sure the complaint is reasonable after which they can proceed to fill the form according to the given instructions. 

Please note that false or malicious complaints could result in fines, penalties, lawsuits or other legal measures.