1. What is the purpose of the National Communications Tariffs Regulations, 2016?
The regulations are designed to provide a regulatory framework for the determination, setting, and approval of tariffs for telecommunications services in South Sudan. They aim to ensure that tariffs are fair, reasonable, and promote competition in the market.
2. Who needs to file tariffs with the NCA?
All licensees providing telecommunications services in South Sudan must file their tariff rates with the NCA every quarter. This includes tariffs for both regulated and non-regulated services.
3. What are the requirements for setting tariffs?
Tariffs must be just, reasonable, non-discriminatory, and transparent. They should allow customers to understand the nature of the services and associated costs clearly. Additionally, tariffs must not distort competition or prevent market entry.
4. How does the NCA approve tariffs for regulated services?
Licensees must submit their proposed tariffs for regulated services to the NCA for approval. The NCA reviews the application, ensuring it conforms to regulatory requirements. If the proposed tariffs are deemed unjustified, the NCA may request adjustments or reject the application.
5. Can licensees increase tariffs for regulated services?
Yes, but they must file an application with the NCA at least 30 days before the proposed increase is intended to take effect. The NCA will then publish a notice, inviting public comments or objections before making a decision.
6. Are there any penalties for not complying with tariff regulations?
Yes, non-compliance can result in significant penalties, including fines up to USD 300,000, imprisonment for up to two years, or both, depending on the violation.
7. What guidelines must licensees follow for promotions and special offers?
Licensees must obtain approval from the NCA at least seven days before implementing any promotion or special offer. The details must be clearly communicated to customers, including terms, conditions, and any applicable charges.
8. How can the public access filed tariff rates?
All filed tariff rates are made available to the public for review and inspection. Customers can request this information from the NCA or directly from the licensee.
9. How does the NCA ensure that tariffs are not anti-competitive?
The NCA may investigate any tariff set by a licensee if it is suspected to be anti-competitive. Based on the findings, the NCA may recommend adjustments or take necessary actions to ensure fair competition.
10. How can I contact the NCA for more information?
For further inquiries, you can contact the National Communications Authority (NCA) at Juba-Nimule Bor Junction, Ministry of ICT Complex, or via email at info@nca.gov.ss.