Safe Communication Environment: The NCA ensures that all communication services comply with safety standards, protecting consumers from harmful radiation and unsafe equipment.

Secure Online Transactions: The NCA works to protect consumers from online fraud, ensuring that digital transactions are secure and that personal information is safeguarded.

Truthful Advertising: Consumers have the right to truthful and non-deceptive advertising. Service providers are required to provide honest and clear information about their products and services, without misleading claims or hidden terms.

Fair Promotions: Any promotional offers must be transparent, with clear terms and conditions, so that consumers fully understand what they are signing up for.

Service to All Regions: The NCA ensures that communication services are not limited to urban areas but are extended to all regions, including rural and remote areas, to ensure equitable access for all citizens.

Inclusive Services: Service providers must ensure that their services are accessible to all, including people with disabilities, by providing necessary accommodations and accessible technologies.

Redress for Service Failures: If a service provider fails to meet the standards of service, you have the right to seek compensation. This includes instances of prolonged service outages, incorrect billing, or failure to deliver agreed-upon services.

Refunds and Credits: In cases of overcharging or service disruptions, you may be entitled to refunds or credits, which service providers must process in a timely manner.

Consent for Service Changes: Service providers must obtain your explicit consent before making significant changes to the terms and conditions of your service, including changes in pricing, service levels, or contract terms.

Opt-Out Options: You have the right to opt out of unsolicited marketing communications and promotional messages. Service providers must respect your choices and provide easy options to unsubscribe from such communications.

Access to Personal Data: Consumers have the right to access their personal data held by service providers. The NCA ensures that you can request and receive your data in a structured, commonly used, and machine-readable format.

Transfer of Data: If you decide to switch service providers, you have the right to transfer your personal data to another provider without any hindrance, ensuring a smooth transition.

Access to Redress Mechanisms: If a service provider violates your rights or fails to meet its service obligations, you have the right to seek redress. The NCA ensures that there are accessible, effective channels for filing complaints and seeking resolution.

Compensation for Losses: Consumers are entitled to compensation for any losses incurred due to service failures or provider negligence. The NCA enforces rules that require service providers to compensate consumers fairly and promptly.

Confidential Communication: Your communication should remain private and secure. The NCA enforces laws that protect your calls, messages, and internet usage from being intercepted or disclosed without your consent.

Control Over Personal Data: Consumers have the right to control how their personal data is used. The NCA ensures that service providers only collect, use, and share your data in ways that you have agreed to and that are lawful.

Clear Contract Terms: Consumers have the right to understand the terms and conditions of any contract they enter into with a service provider. The NCA ensures that contracts are written in clear, understandable language, without hidden clauses that could disadvantage consumers.

Freedom to Exit Contracts: Consumers have the right to exit a contract if the service provider fails to meet their obligations. The NCA regulates contract termination terms to protect consumers from unfair penalties or barriers to switching providers.

Clear and Accurate Billing: Consumers have the right to receive bills that are clear, detailed, and accurate. The NCA requires service providers to itemize charges on bills, so consumers understand exactly what they are paying for.

Dispute Resolution for Billing Errors: If a billing error occurs, consumers have the right to dispute the charge and receive a prompt correction. The NCA oversees the processes that service providers use to address and resolve billing disputes.

Cost-Reflective Tariffs: The NCA ensures that the pricing of communication services is fair, transparent, and based on the actual cost of service provision. Consumers have the right to services that are affordable and free from hidden fees or unjustified price increases.

Protection from Exploitative Practices: The NCA prevents service providers from engaging in price gouging or implementing fees that are disproportionate to the service provided.

Service Reliability: Consumers have the right to receive consistent and uninterrupted communication services. The NCA monitors service providers to ensure they meet the required standards for quality and reliability.

Prompt Resolution of Service Interruptions: In the event of service disruptions, consumers have the right to timely and effective resolution. The NCA ensures that service providers have mechanisms in place to address and resolve issues as quickly as possible.

Universal Access: Every consumer has the right to access communication services, regardless of their location or socio-economic status. The NCA ensures that even those in the most remote areas can connect to the communication grid through initiatives like the Universal Service and Access Fund.

Inclusive Services for All: The NCA mandates that service providers offer services that cater to all citizens, including those with disabilities. This includes ensuring that communication platforms are accessible to individuals with different needs.

Transparency in Offerings: Consumers have the right to full disclosure of the services they are purchasing. This includes clear information on pricing, service features, limitations, and any potential changes to service agreements.

Comparative Information: The NCA ensures that consumers can compare different service providers and their offerings easily, enabling informed decisions based on clear and unbiased information.

Data Privacy and Protection: Consumers have the right to have their personal data and communication content kept confidential. The NCA enforces stringent data protection regulations to ensure that your information is not misused or unlawfully accessed.

Protection from Fraud: The NCA works to protect consumers from fraudulent activities, including unauthorized charges, phishing scams, and identity theft. We ensure that service providers implement robust security measures to protect your communication.